I went to their box office to make sure we would be safe from crowds pushing against us and called the supervisor before the concert to ensure our safety. The so called 'handicap seating', that I paid extra for was very dangerous for my whole family (recent foot surgery, nephew in an electric wheelchair trached with a ventilator hooked to the back of the chair, my daughter just had abdominal surgery a week before). It's pathetic!!!!! Shame on the people running the casino. Especially when I see all the people going there for a little fun and going home with nothing to show for it. I would be embarassed if I worked at the soaring eagle and had to tell people about all the cut backs. What started out as a delicious treat of a generous scoop of ice cream in a cone or a dish is now measured out almost litterly. Sometimes they are yesterdays donuts too. If you don't mind spending $3 for a donut be my guest. but, I'd just as soon have PB& J sandwiches.

If you get a *so called* prime rib sandwich at their food wagon OMG!!!! it's shaved meat and they weigh it. We used to love the steak house but, even that isn't what it was before. The food here is nothing like it was a couple years back. I used to want to come at least once a week. No how,no way!!!! They have those slots so tight it's not even fun anymore. For one thing you cannot win in any way possible on the slots.

I disagree with the others who say the staff is not friendly or helpful. I have to say that we just came back on 8-5-11.

Soaring eagle casino smoking policy